How a Great Day Can Be Ruined

Yesterday was a great day. Not business wise. We are having drainage issues in our parking lot due to new construction around us and the flash floods gave us troubles (more on that later.) It was a great day because of the people that came in.

I talked with a high school English teacher who had the day off because his students were in a placement exam all day. We talked books and plays. There was a small business attorney and muffaletta enthusiant who was particularly funny, a sheriff’s deputy with two years, fifty-three days to retirement by his count, and couple of nurses with stories that ran the risk of causing blushes. Fun people.

That was all ruined by one particular pick-up order.

We’re not in the haggling business. If you don’t want to pay the price for an item, don’t. Go without. We think our prices are fair. Actually we know they are, math being involved and such.

I quoted a price on the phone, was told she didn’t want to pay that, and told her that I’m sorry but that’s what we charge. She placed the order.

When she came in she again said that she wouldn’t pay the agreed upon and printed and laminated and posted on the internet price. I suppose the idea was that I would give her a discount since we had already made the food and faced with tossing the food or selling it at a loss we would sell it at a loss. That’s just not the way this works. Go down that road and it’s loss every time.

I hate that that’s my takeaway from the day. The teacher, the lawyer, the cop, the nurses… all wonderful. I hope to see them again soon. You remember the frustrating, though.

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